Arrival Inspector- Waikoloa, HI in Waikoloa Ocean Club at Marriott Vacations Worldwide

Date Posted: 6/6/2022

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Please note this position is located in Waikoloa, HI

Job Purpose: 

Conduct Arrival, departure, damage, deep-clean and light clean examination, complete preventative maintenance and minor maintenance, occasional touch-up cleaning of MCH units in accordance with MCH standards and approved checklists. Assure that MCH units meet MCH rental standards. Meet and greet guests, owners and on-site property employees as a representative of MCH in a positive way with Aloha Spirit.  Responsible for maintenance (repairs, general maintenance and cleaning) of vacation rental unit interiors, operations office and systems for MCH Big Island properties.

Job Responsibilities: 

  • Perform daily arrival inspections, minor preventative maintenance inspections and work such as but not limited to changing light bulbs, batteries in door locks/remotes, replacement and installation of TV’s and other appliances, etc.
  • Provide and drive own vehicle from office to property/unit locations, complete expense reports for mileage and or expense reimbursements in timely manner as directed
  • Complete input of and follow-up of work orders in V12, report carpet cleaning, deep cleaning and any required maintenance, up-keep and or repairs needed in units, include photos when or if needed, report inventory needed in units such as linens and small appliances, report and follow-up on any damage
  • Deliver and or pick up inventory to be delivered to units, guests, owners and properties as needed
  • Assist with and install items such as but not limited to small appliances, Wi-Fi equipment etc. as needed and or assigned
  • Check units for thermostat settings, maintenance problems, lights turned off, and or any unauthorized use of rooms, move furniture from time to time as maybe needed due to weather or other conditions and other similar checks as assigned
  • Train to be able to complete unit quality control inspections and understand standards so they can be applied to regular arrival inspections
  • Cross-train for and assist the reservations office answering phones and other duties as needed and or assigned
  • Complete Aloha arrival and departure calls assist guests/owners and on-site staff while on property as needed and or requested or assigned.
  • Prepare and complete Housekeeping reports, property arrival reports and other reports as assigned, communicate with UQCC, RS and OSM to ensure timely and proper status of units and discuss unit conditions and work required 
  • Call out 3rd party vendors including housekeepers when work does not meet standards, maintenance for repairs etc. as needed communicate work to be done and complete follow-up documentation
  • Complete all assigned routine work, including but not limited to, mechanical, carpentry, plumbing, electrical, HVAC, painting, landscaping and cleaning in a timely manner.
  • Route repairs and general maintenance, to include but not limited to, all interiors of units in rental program.
  • Routine cleaning after all maintenance work completed.
  • Assist with guest requests for assistance when assigned, deliver and set up inventory in units as assigned, assist with laundry drop off and pick up.  
  • Complete all work orders and assignments in a timely and safe manner.  Keep records of work performed, methods used, or actions taken as directed.
  • Keep work areas (shelves, storage, floor) neat and clean of debris.  Maintain tools and equipment in clean, working order.  Report low/out of stock inventory items/ supplies. Keep company vehicle clean and maintained. 
  • Learn and improve knowledge/skill in all areas through cross training to handle tasks as assigned and to work with other maintenance personnel as directed.
  • Perform other duties as assigned.

Job Qualifications: 

Education

  • High School diploma or equivalent preferred.

Experience

  • Previous Housekeeping, guest service and or maintenance/construction experience a plus

Licenses/Certifications

  • Driver’s License and proof of vehicle insurance required 


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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