Activities Manager at Marriott's Bali Nusa Dua Gardens with Marriott Vacations Worldwide - Career Site

Date Posted: 10/28/2017

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

The Activities Manager develops and organize a creative Resort Activities and Recreations program in order to meet and exceed Members and Guests expectation, and to provide an outstanding Vacations Experience within their Holiday Ownership. The role's area of responsibility includes, but is not limited to the Activities Desk, Pool Experience, Fitness Center and/or the Kids Club.

The Manager supports all aspects of the regional clubTHRIVE (when applicable) fitness, wellness, recreation and pool experience functions. Promotes the MVW Culture of fun with live performance such as singing, dancing, or any other type of performance. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

The Activities Manager works with direct reports to implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to supervisor/manager. Ensure uniform and personal appearance is clean and professional. Protect the privacy and security of guests and coworkers. Anticipate and address guests' service needs; assist individuals with disabilities. Provide assistance to coworkers, ensuring they understand their tasks. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Move over sloping, uneven, or slippery surfaces; move, lift, or carry objects weighing less than or equal to 25 pounds / 11 kgs; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

Job Specific Tasks

Managing Fitness & Wellness programs

  • Instruct group fitness classes (e.g., aerobics, yoga, strength training) at all abilities and levels.
  • Provide advice to individuals on the correct method of exercising with fitness equipment, including weightlifting equipment, exercise bikes, jogging treadmills, and other training and exercising apparatus.
  • Assess individual's current exercise program, level of fitness, etc. to develop personalized exercise programs and provide fitness counseling.
  • Drive clubTHRIVE fitness program, brand and initiatives (when applicable).
  • Manage fitness staff and scheduling.
  • Manage the individual program needs and satisfaction of fitness programs for all resorts in the market.
  • Ensure quality of resort fitness programs and ensure program standards are upheld for resorts
  • Ensure communication and share best practices amongst the network of clubTHRIVE instructors.
  • Support corporate program initiatives and pilot new deliverables (eg.: clubTHRIVE)
  • Communicate with 3rd party fitness and wellness consultants
  • Stay up to date on fitness industry trends

Managing Activities and Recreation

  • Be responsible for recreational equipment and supplies cleanliness and maintainance.
  • Supervise the kids club.
  • Ensures staff is trained on all brand standard operating procedures.
  • Administers and ensures employee adherence to corporate and local SOPs.
  • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
  • Demonstrates knowledge and proficiency in all safety and emergency procedures.
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy.
  • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
  • Fosters teamwork and communication among different departments.

Developing, Coordinating, and Managing Events

  • Create a full schedule of fun activities and games on site for all age groups
  • Record guests attendance
  • Organizes adhoc festive events for all age ranges.
  • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
  • Monitors and directs concierge, boats, Kids Klub, and guest experience.
  • Creates, organizes and implements activities for all age ranges.
  • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
  • Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.
  • Attend the weekly Members Cocktail Party

Managing Departmental Budgets

  • Process payments for rental equipment, recreation activities, facility rentals, or retail sales by applying charges to guest rooms or handling cash and credit card payments using appropriate system (e.g., Micros, PMS).
  • to build the bottom line by active cost control, generating revenue and proper marketing efforts. Develop a sound understanding of P&L, operating budgets and capital expenditures in order to meet yearly goals set in these areas.
  • Manages wages and controllable expenses within budgeted guidelines.
  • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
  • Manages the department's budget in the areas of man hours and wages.
  • Reads and comprehends operating statements and budget worksheets.

Conducting Human Resources Activities

  • Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Participates in the performance appraisal system process, giving feedback when needed.
  • Coordinates all training activities for employees in department.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
  • Reviews turnover reports monthly and adjust talent acquisition strategies accordingly

Providing and Ensuring Exceptional Customer Service

  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides services that are above and beyond for Owner/Guest satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Determines guest's needs, and strives to meet these needs.
  • Handles guest problems and complaints effectively.

Managing Activities Projects and Policies

  • Ensures staff is trained on all brand standard operating procedures.
  • Administers and ensures employee adherence to corporate and local SOPs.
  • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
  • Demonstrates knowledge and proficiency in all safety and emergency procedures.
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy.
  • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
  • Fosters teamwork and communication among different departments.

Candidate Profile

Education and Experience

  • Minimum High School Diploma; 3 years experience in the recreation/health club operations or related professional area.

OR

  • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Management Competencies

Leadership

  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
   

Managing Execution

  • Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
  

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
 

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations.
  • Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
    • Generating Enthusiasm - The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests.
    • Group Activity Planning - The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests. This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels.
  • Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
    • Artistic skills -- Demonstrates natural ability to perform in public (e.g.: dancing, singing, painting, juggling, impromptu performances, etc.)
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
          

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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