Activities Manager H/F in Village dlle de France at Marriott Vacations Worldwide

Date Posted: 11/22/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Managing Activities and Concierge Teams Ensures staff is trained on all brand standard operating procedures. Administers and ensures employee adherence to corporate and local SOPs. Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction). Demonstrates knowledge and proficiency in all safety and emergency procedures. Demonstrates knowledge and proficiency in the brand's accident prevention policy. Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations. Delegates departmental responsibilities effectively. Fosters teamwork and communication among different departments. Developing, Coordinating, and Managing Property Events Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest. Monitors and directs concierge, boats, Kids Klub, and guest experience. Creates, organizes and implements activities for all age ranges. Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information. Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom. Managing Departmental Budgets Manages wages and controllable expenses within budgeted guidelines. Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s. Manages the department's budget in the areas of man hours and wages. Reads and comprehends operating statements and budget worksheets. Ensuring Exceptional Customer Service Provides excellent customer service. Determines guest's needs, and strives to meet these needs. Handles guest problems and complaints effectively. Conducting Human Resource Activities Provides staffing related functions (e.g., hires, trains, conducts performance appraisals, takes disciplinary action). Trains and develops staff members in the Resort Activities and Concierge Services Department.  Training includes safety requirements and regulations as dictated by job safety analysis and training for high potential employees. Monitors and reviews staff, giving commendations, discipline, and performance reviews as needed. Prepares PAFs, payroll and schedules. Ensures compliance with Affirmative Action, Equal Employment Opportunities and Guarantee of Fair Treatment. CANDIDATE PROFILE   Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Management Competencies LeadershipProfessional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.  Managing ExecutionDriving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is requiredBuilding and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.Building RelationshipsCoworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve. Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.Generating Talent and Organizational CapabilityTalent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Personal ExpertiseTechnical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challengesProblem Resolution - Ability to record, track and resolve guest problems via property software handle emergencies, and effectively deal with customer issues and complaints.Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Mathematical Reasoning  - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Writing - Communicating effectively in writing as appropriate for the needs of the audience.

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