Job Summary
The Account Coordinator (AC) manages the execution processes for a variety of communications projects. As a business partner, the AC reviews the manages the initiation of the creative process.
This role ensures the creative solution meets the schedule and budget expectations while ensuring brand and legal processes have been followed.
Specific Expected Contributions
• Creates project plans, including setting targets for milestones and meeting deadlines
• Identifies requests that require higher level brand input and adheres to client service level agreements in concert with the business and tracks results
• Delivers on customer communications needs on time and on budget
• Follows communications execution strategies through the standard department processes
• Builds strong relationships across functional teams built on respect and trust
• Has knowledge of businesses, products, and brands
• Manages project schedule templates and updates status in workflow system
• Follows dept processes including acquiring marketing briefs, creative briefs, creating conference reports, change order management, securing appropriate signature approvals and delivery confirmation
• Communicates using efficient project status reports
• Follows review processes to ensure quality, consistency, brand standards and legal compliance
• Uses tools that capture, evaluate, and utilize customer feedback
• Works collaboratively across teams to exceed customer expectations
• Participates in creative team presentations to internal customers
• Communicates established business strategies to the creative team
• Recognizes creative executions that may not align with brand requirements
• Works with brand partners to gather and share program results
• Identifies/resolves issues in advance and knows when to elevate
• Partners with the department leaders to develop process improvements
• Keeps creative team, management, and client up to speed on program progress and Works to exceed expectations
Specific Candidate Profile
• Minimum of 2 years advertising agency account management, in-house communications, project management equivalent experience required
• Ability to manage several projects simultaneously, involving various operational units.
• Associates Degree
• Strong organizational skills
• Strong interpersonal skills
• Ability to juggle multiple tasks
• Customer focused
• Project management skills
• Collaborative
• Communication skills
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