Last Modified Date: 01.19.2024
Specific Job Summary (describe the nature and purpose of the position)
In this role, the individual will report to the Director, Operations Research and will be responsible for day-to-day system administration of various IT systems, including EASy / iServices / Portal / CRM / AS400 / Qualtrics. This position focuses on user account management, troubleshooting, and system enhancements. The position involves handling tickets for new users, ensuring proper verification and approvals, updating CRM and AS400, managing subscriptions, and providing necessary support. The position requires a proactive approach to troubleshooting, recommending solutions, and collaborating with different teams within the organization.
Specific Expected Contributions (including duties and responsibilities)
Efficient IT Systems Administration
• Onboarding new users by effectively handling tickets, verification, and approval procedures.
• Ensure accurate updates to AS400, CRM, and other systems.
• Proactively manage troubleshooting efforts, resolving issues promptly or escalating as needed.
Proactive Problem Solving
• Demonstrate a proactive approach to troubleshooting, recommending solutions where possible and ensuring prompt resolution of issues.
• Collaborate with different teams to address challenges and contribute to a positive and productive work environment.
Cross-Department Collaboration
• Collaborate with IT, HR, Legal, and other departments to ensure seamless integration and communication across various functions.
• Create and maintain positive working relationships with account managers.
Continuous Improvement
• Identify opportunities for process improvements and system optimizations.
• Stay updated on industry best practices and emerging technologies, bringing innovative ideas to the team.
• Proactive submitting IT tickets, monitoring SLAs, and driving issues to closure in a professional manner.
Candidate Profile (the education, experience, skills and attributes that are important for this position)
Education
Experience
Removed as this is controlled by MVW system controls.
Skills and Attributes
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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